This page outlines the necessary precautions we’ve made to keep you safe during your visit.
Is MathsCity open?
Yes we are open!. MathsCity opened on 5th October 2021
What are your opening hours?
We are open during term time on:
Tuesday to Sunday 10am – 5 pm
Do I need to pre-book?
Pre-booking is recommended. We are following government guidelines and, at this point in time, it is possible to pay on the door. This may change if new restrictions are brought in.
You can book online using our booking system here.
Can I turn up and pay at the admission desk?
At this point in time, if there is space when you arrive, you can buy your ticket at the admissions desk. We recommend pre booking to avoid disappointment.
I’ve pre-booked, can I cancel or amend my booking?
Yes – you need to do this in advance. Please email firstname.lastname@example.org with your booking details and we can do this for you. Please do this as far in advance as possible.
If I am an adult, can I visit without children?
Yes! MathsCity is for adults and families.
Do all children need to be accompanied by adults?
All children under 14 years need to be accompanied by an adult.
Why do I have to book a timeslot?
We have introduced 30 minute booking slots on the weekend. This is so we have capacity to accommodate all guests. We know it’s difficult to arrive exactly on time, which is why we’ve made slots of 30 minutes.
Are visits time-limited?
No, visitors can stay and enjoy MathsCity for as long as they wish. We have capped our visitor numbers each day to ensure that we don’t exceed visitor levels for social distancing. We anticipate most visits will last 1 hour 20 minutes.
Can I book over the phone?
Our booking system online is very simple to use so you should be able to do everything you need to do without support. However, our team are here to support you as best we can. If you’re able to book online, please do so. If you have any queries then email MathsCity@mathsworlduk.com
How do I get my tickets?
MathsCity will not be sending actual tickets. You need to bring your booking reference number with you on the day. You will be checked in using this when you arrive. Your confirmation email will arrive after you have booked and will contain lots of information about your visit. Please make sure you use the correct email address and check your junk mail folder before contacting us. There’s no need to print your email out.
What will you do with my personal information after I book online?
Read our Privacy Statement for more info, and please also read about the NHS test and trace system below.
Extra Safety Measures
What’s it like now?
The team at MathsCity have worked hard to provide a COVID-secure experience, whilst retaining the fun, family day out.
The space is free-flow. We ask parents to supervise their children in these spaces and wait until exhibits become available. Please be respectful of other visitors, it makes it a much nicer day out for everyone!
Will we still be able to play with everything?
All the interactives are open. We have careful cleaning protocols.
Do I have to wear a face covering?
Children do not need to wear face coverings while at MathsCity. When government guidelines require it, adults will be asked to wear face masks indoors, unless you have a medical exemption or a legitimate reason. In all indoor public spaces staff will also be wearing face coverings.
I have an exemption from wearing a face covering, will I still be welcome at MathsCity?
We welcome everyone and recognise there are circumstances where some visitors will not be able to wear face masks or coverings. We ask that fellow visitors are respectful and mindful of individual circumstances.
What measures are in place to ensure social distancing?
We have reduced the number of people who can visit us on any given day. There will be room inside to manage social distancing, and we’ve installed various reminder signs too.
How are you keeping MathsCity clean?
On a day-to-day basis you’ll also see our Enablers keeping MathsCity clean throughout the day. We’re also using a careful cleaning protocol each evening.
How busy will it be?
We are limiting the number of visitors each day, so MathsCity will not be busy inside. This will be a really good time to visit!
Are you complying with NHS Test and Trace?
We comply with NHS Test and Trace. Contact information will be made available to NHS Test and Trace should they require it. NHS Test and Trace will then decide whether to contact you directly or not.
What do I need to bring with me on the day?
Bring your booking reference number or e-ticket. You will be asked for this on arrival. Each person in your party will be checked in using this at the desk.
Can I arrive earlier than my timeslot?
No, if you arrive earlier than your timeslot, you will be asked to wait and play outside before you enter MathsCity.
What if I miss my arrival slot?
We know it may be tricky arriving within your timeslot. However, we ask that you aim to arrive as close as possible to this to avoid having a queue build up outside the building. If you are unavoidably delayed, you may still be able to access the museum if you have a valid booking for that day and there are places available.
Will there be any school groups in?
No, MathsCity is not hosting any school visits at the same time as family visitors.
Are the toilets open?
Yes, the toilets will be open. There are more facilities in Trinity.
Are lockers and coat rails available?
A coat rail is available at MathsCity but we cannot take responsibility for your items. Please limit the things you need to bring with you.
Is the Shop open?
Yes, the shop will be open.
If you have any questions which are not answered by the information on this site please do not hesitate to get in touch email@example.com